Terms & Conditions
Introduction
These Terms apply alongside the APAC Leads Privacy Policy, Data Processing & Compliance Policy, any applicable quotation, invoice, order confirmation, or signed agreement. Where there is a conflict between these Terms and a signed agreement or approved quotation, the signed agreement or quotation takes priority to the extent of that conflict.
If you do not accept these Terms, do not use the website or purchase any products or services.
Definitions
| Term | Meaning |
|---|---|
| APAC Leads | The entity providing data products and services, operating at https://www.apacleads.com/ |
| Customer | The business or organization that places an order, accepts a quotation, or uses APAC Leads' data or services |
| Data or Licensed Data | The B2B contact records, company information, and associated fields supplied by APAC Leads under a license |
| Services | All data products, enrichment, cleansing, appending, research, and related work provided by APAC Leads |
| License | The limited, non-exclusive, non-transferable right to use Licensed Data as described in these Terms and the applicable Order |
| Authorized Users | Employees, contractors, and agents of the Customer who are permitted to access and use the Licensed Data under the Order |
| Order | A confirmed quotation, purchase order, invoice, or signed statement of work that sets out the specific data, services, price, and delivery terms |
| Confidential Information | Non-public information shared by either party in connection with the Order or the business relationship, including pricing, data sourcing methods, campaign details, and commercial terms |
Services Covered
APAC Leads provides B2B contact data and related services. Depending on the Order, these may include:
- B2B email lists and contact databases for outreach, prospecting, and lead generation
- Industry-specific, technology-user, healthcare, C-level, and international contact lists
- Tele-verified and validated contact data, where specified in the Order
- Data enrichment, email appending, list cleansing, validation, and custom list-building services
- Standard data fields including contact name, job title, company, email address, phone number, industry, and location, subject to availability by geography and segment
- Delivery in standard formats such as CSV or Excel, or as otherwise agreed
The exact number of records, data fields, geographic coverage, industry segments, delivery format, timeline, and price will be confirmed in the relevant quotation, order form, or statement of work. APAC Leads does not guarantee specific record volumes until an Order is confirmed.
Data License and Permitted Use
Subject to the payment of applicable fees and compliance with these Terms, APAC Leads grants the Customer a limited, non-exclusive, non-transferable, and non-sublicensable license to use the Licensed Data for the Customer’s own internal business purposes during the license period stated in the Order.
Permitted uses include internal sales prospecting, direct marketing, targeted email outreach, business development research, and account-based marketing campaigns, subject to applicable laws.
The Customer acknowledges that:
- Ownership of the underlying database, compilation methodology, and associated intellectual property remains with APAC Leads at all times
- The license applies only to the data volume, fields, geography, industry segments, and period stated in the Order, and does not extend beyond those parameters
- The Customer is responsible for ensuring that all Authorized Users, agencies, and third-party contractors using Licensed Data comply with these Terms
- The Customer must use Licensed Data in compliance with all applicable privacy, anti-spam, telemarketing, consumer protection, and electronic-communications laws in every market where campaigns are conducted
- The Customer acquires no right to access APAC Leads’ systems, source data, methodology, or database infrastructure beyond what is expressly delivered under the Order
Prohibited Use
The following uses of Licensed Data are strictly prohibited. The Customer must not:
- Resell, rent, share, sublicense, publish, transfer, or redistribute Licensed Data to any third party not covered by the Order
- Use Licensed Data to build, supplement, or enhance a competing database, data product, or contact list for commercial use
- Scrape, copy, extract, replicate, or reverse engineer Licensed Data beyond the scope of the License
- Use Licensed Data for any unlawful, deceptive, discriminatory, harassing, or fraudulent purpose
- Send communications that do not comply with applicable consent, identification, opt-out, or disclosure requirements under local anti-spam, telemarketing, or electronic-communications laws
- Use Licensed Data outside the agreed geographic scope, business unit, campaign purpose, or license period
- Attempt to infer, derive, or process sensitive personal categories of information from Licensed Data
- Use Licensed Data for high-risk automated decision-making processes that affect individuals’ legal rights or interests without appropriate safeguards
- Use Licensed Data in connection with illegal goods or services, or activities that violate applicable sanctions or export-control regulations
Violations of this section may result in immediate suspension of access, termination of the Order, and legal action where appropriate.
Orders, Pricing, and Payment
All pricing, quantities, delivery timelines, taxes, and payment terms are set out in the relevant quotation, invoice, or order confirmation. The following conditions apply unless otherwise agreed in writing:
- Payment is due before data delivery or service commencement, unless credit terms are expressly approved in the Order
- Prices are stated exclusive of applicable sales taxes, VAT, withholding taxes, and third-party charges, unless expressly included
- The Customer is responsible for all applicable taxes in its jurisdiction
- Late or non-payment may result in delayed delivery, suspension of access, or cancellation of the Order
- Custom research, enrichment, and appending projects may require a written scope agreement and advance payment before work begins
- Currency, accepted payment methods, payment window, and any late-payment charges will be stated in the quotation or invoice. Where not stated: [Insert applicable defaults for payment terms, currency, accepted payment methods, and late-payment fee or interest rate
Prices are subject to change for future orders. Once an Order is confirmed and accepted, the agreed price applies for that Order.
Delivery and Access
APAC Leads will deliver Licensed Data using the format and method stated in the Order. Standard delivery formats include CSV and Excel files. Delivery may be via secure file transfer, download link, or another method agreed at the time of order.
The following conditions apply to delivery and access:
- Delivery timelines are estimates confirmed in the Order and may vary for custom, enrichment, or high-volume projects
- The Customer must provide accurate delivery instructions, email addresses, and any necessary technical specifications at the time of order. APAC Leads is not responsible for delays caused by incorrect or incomplete delivery instructions
- Download links, access credentials, passwords, and any secure delivery tokens are for the Customer’s internal use only and must not be shared outside the organization
- The Customer must store and transmit Licensed Data securely and maintain appropriate access controls
- APAC Leads reserves the right to suspend delivery or revoke access where there is reasonable evidence of unauthorized sharing, misuse, non-payment, security risk, or breach of these Terms
- Risk in the Licensed Data passes to the Customer upon delivery
Data Accuracy and Support
APAC Leads applies verification and quality-control processes designed to support the accuracy and deliverability of the data it provides. These processes include automated validation, syntax and domain checks, manual quality review, and tele-verification for selected contact records, as described in the Data Processing & Compliance Policy.
B2B data changes frequently. People change jobs, companies close or restructure, domains change, and contact details become outdated between the time of verification and the time of use. No B2B data provider can guarantee that every record will remain accurate, active, deliverable, or responsive throughout the license period.
APAC Leads does not guarantee specific deliverability rates, open rates, response rates, or campaign outcomes. Where replacement records, credits, data refreshes, or quality-related support are available, the eligibility criteria, request window, and process will be set out in the relevant product terms or Order confirmation. Customers who identify significant quality concerns should contact APAC Leads promptly.
Intellectual Property
APAC Leads owns all intellectual property rights in its database, compilation methods, verification processes, selection criteria, website, branding, service materials, and technology. Nothing in these Terms transfers any ownership rights to the Customer.
The Customer receives only the limited License described in these Terms, limited to the specific data and scope confirmed in the Order.
The Customer retains ownership of its own business information, campaign content, creative assets, customer data, and any other materials it provides to APAC Leads for service purposes. Where the Customer submits feedback, suggestions, or improvement requests to APAC Leads, APAC Leads may use that input to develop or improve its services without any obligation to pay or credit the Customer.
Confidentiality
Both parties agree to protect each other’s Confidential Information and to use it only for the purpose of performing their obligations under the Order.
Examples of Confidential Information include:
- Customer campaign plans, targeting strategy, business information, and data files provided for enrichment or cleansing
- APAC Leads pricing, sourcing methods, database structure, verification processes, supplier relationships, and product roadmaps
- Commercial terms set out in quotations, agreements, and Order confirmations
Each party may share Confidential Information only with employees, contractors, legal advisers, or regulatory authorities who have a legitimate need to know and are subject to equivalent confidentiality obligations. Confidential Information must not be disclosed to any other party without prior written consent.
These confidentiality obligations survive termination of the Order for [Insert period, e.g., three years], except where the Confidential Information enters the public domain through no fault of the receiving party, or where disclosure is required by law.
Data Protection and Compliance
APAC Leads handles personal data in accordance with its Privacy Policy and Data Processing & Compliance Policy, both available on the APAC Leads website. Customers should review both documents alongside these Terms.
In connection with their use of Licensed Data, Customers:
- Are solely responsible for ensuring that their use of Licensed Data is lawful in every jurisdiction where they conduct outreach, including obtaining any additional consents or providing any notices required by local law
- Must comply with all applicable privacy, data protection, anti-spam, telemarketing, and consumer protection laws in their target markets
- Must notify APAC Leads promptly, and in any event within [Insert timeframe, e.g., 72 hours of becoming aware], of any data breach, security incident, regulatory investigation, or material data subject complaint that involves Licensed Data supplied by APAC Leads
- Must honor opt-out, erasure, correction, and access requests received from data subjects in connection with their use of Licensed Data
Where APAC Leads processes customer-provided data for enrichment, cleansing, or other services, a data processing addendum may be required and will be agreed separately.
Warranties and Disclaimers
APAC Leads warrants that it will provide its services with reasonable skill and care and that it has the right to license the data supplied under an Order.
Except as expressly stated in these Terms or an Order, all data and services are provided on an “as is” and “as available” basis. To the extent permitted by applicable law, APAC Leads does not make any implied warranty, including warranties of fitness for a particular purpose, non-infringement, or continuous availability.
APAC Leads does not promise:
- That every record will be accurate, deliverable, or current at the time of use or throughout the license period
- Specific open rates, deliverability rates, conversion rates, response rates, or revenue outcomes
- Uninterrupted or error-free access to delivery systems, portals, or download links
- That the use of Licensed Data will meet the Customer’s regulatory compliance requirements in any specific jurisdiction
The Customer is responsible for its own compliance decisions, messaging, targeting, campaign execution, and the outcomes of its use of Licensed Data. Nothing in this section limits any rights the Customer may have under applicable mandatory consumer or commercial law.
Limitation of Liability
To the extent permitted by applicable law, neither party will be liable to the other for any indirect, incidental, special, consequential, punitive, or exemplary loss or damage, including lost profits, lost revenue, loss of business opportunity, loss of data, or reputational damage, even if advised of the possibility of such loss.
Subject to applicable law and any mandatory legal rights in the relevant jurisdiction, APAC Leads’ total aggregate liability to the Customer for all claims arising under or in connection with an Order or these Terms will not exceed the total fees paid or payable by the Customer for the relevant Order during the 12 months preceding the claim.
Nothing in this section limits liability for fraud, death, personal injury, or any other liability that cannot be excluded by law. [Insert any jurisdiction-specific exceptions or mandatory consumer or commercial law carve-outs.
Indemnification
The Customer agrees to indemnify, defend, and hold harmless APAC Leads, its directors, employees, and authorized representatives from and against any claim, loss, penalty, regulatory fine, damage, or reasonable legal cost arising from:
- Unauthorized use, resale, disclosure, or redistribution of Licensed Data
- Breach of applicable privacy, anti-spam, telemarketing, consumer protection, or electronic-communications laws in connection with the Customer’s use of Licensed Data
- Misleading, infringing, or unlawful campaign content or messaging
- Breach of any obligation in these Terms or an Order
APAC Leads agrees to indemnify the Customer against third-party claims that Licensed Data as supplied by APAC Leads infringes a third party’s intellectual property rights, provided that the Customer notifies APAC Leads promptly in writing, gives APAC Leads control of the defense, and cooperates reasonably in the defense. This indemnity does not apply where infringement arises from the Customer’s modification, combination, or use of the data outside the scope of the License.
Term, Suspension, and Termination
The License starts on the date Licensed Data is delivered or access is provided and continues for the period stated in the Order, unless terminated earlier under these Terms.
Termination for breach: Either party may terminate an Order by written notice if the other party commits a material breach and fails to remedy it within [Insert notice period, e.g., 14 days] of receiving written notice of the breach.
Suspension: APAC Leads may suspend delivery or access immediately and without prior notice where there is credible evidence of non-payment, data misuse, unauthorized redistribution, security threats, or a legal or regulatory risk. APAC Leads will notify the Customer as soon as reasonably practicable after suspension.
Consequences of termination: After termination or expiry of the License, the Customer must promptly stop using Licensed Data and delete or securely return all copies, except where retention is required by applicable law. The Customer must confirm in writing that it has done so if requested.
Survival: The following sections survive termination: Definitions, Intellectual Property, Confidentiality, Data Protection and Compliance, Warranties and Disclaimers, Limitation of Liability, Indemnification, and Governing Law and Disputes.
Refunds and Cancellations
The following conditions apply to refunds and cancellations. Specific terms for any Order will be confirmed in the quotation, invoice, or product-specific terms:
- Custom-built contact lists, enrichment, appending, cleansing, and research services are generally non-refundable once work has commenced, given the labor and data costs involved
- Standard list purchases may be eligible for replacement records or account credit where a defined quality threshold is not met, subject to a written request submitted within [Insert request window, e.g., 14 days] of delivery and verification by APAC Leads
- Cash refunds for standard purchases will be considered only where replacement or credit is not a reasonable remedy, at APAC Leads’ reasonable discretion
- Subscription or recurring service arrangements require written cancellation notice before the next billing cycle. Cancellations received after the billing cycle has started may not take effect until the following cycle
- Refund eligibility, request deadlines, and the approval process for any specific product or service will be stated in the applicable Order confirmation or product terms
Changes to These Terms
APAC Leads may update these Terms from time to time to reflect changes in applicable laws, regulations, service offerings, business practices, or product features.
Where changes are material, APAC Leads will provide reasonable notice by email, website notice, or other appropriate means, [Insert notice period, e.g., 14 or 30 days] before the updated terms take effect. Continued use of APAC Leads’ services or data after the effective date constitutes acceptance of the revised Terms.
For existing Orders already in progress, material changes to these Terms will not apply until the Order is renewed or a new Order is placed, unless a change is required by law.
Governing Law and Disputes
These Terms and any dispute arising from them will be governed by and interpreted in accordance with the laws of [Insert governing jurisdiction, e.g., Singapore
In the event of a dispute, the parties agree to attempt to resolve the matter through good-faith discussion within [Insert period, e.g., 30 days] of one party notifying the other in writing. If the dispute cannot be resolved through discussion, the parties may agree to escalate to mediation before commencing formal proceedings.
Any dispute that is not resolved through good-faith discussion or mediation will be referred to and finally resolved by the courts of [Insert applicable courts] or through [Insert arbitration forum and rules, if applicable]. Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction.
Contact Details
For commercial, service, or legal enquiries related to these Terms, please contact:
APAC LeadsLevel 39, Marina Bay Financial Centre Tower 2
10 Marina Boulevard, Singapore 018983
Phone: +65-6990-3855
Email: info@apacleads.com
Website: https://www.apacleads.com/
These Terms & Conditions are general commercial terms. They do not constitute legal advice. Customers with questions about their specific compliance obligations, campaign activities, or data use in particular jurisdictions should seek independent legal advice.
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